F.A.Q
How does TREE AND POETRY process orders?
Made to Order:
We craft products only after an order is placed. Standard orders take 7-8 working days, while custom orders may take longer.
What is the shipping charge within India?
We now offer free shipping within India! Orders are delivered within 10-12 working days, while remote areas might take 14-16 working days.
Are there any responsibilities TREE AND POETRY does not cover?
We're not responsible for delays or any customs/duties incurred during shipping.
How can I track my order?
You'll receive an email with a tracking number once your order ships. If your order hasn’t arrived within 7 days after shipping confirmation, contact us at dearfriend@treeandpoetry.com with your details.
What if my order doesn’t arrive on time?
Contact us at dearfriend@treeandpoetry.com with your name and order number, and we’ll assist you.
Where is TREE AND POETRY located?
📍 465/C 17th G Main Road, 6th Block Koramangala, Bengaluru, 560095, Karnataka, India.
FAQ for International Orders - TREE AND POETRY
How do I place an international order?
Simply shop on our website and proceed to checkout using our Razorpay Payment Gateway for a seamless transaction.
Do you offer international shipping?
Yes! We ship worldwide. Shipping costs range from 2000 INR to 4000 INR, depending on weight and destination. Orders usually arrive within 10-12 working days after dispatch, but delivery times are not guaranteed.
What payment methods are available for international customers?
International customers can use our Razorpay Payment Gateway, which accepts all major international credit and debit cards, along with various other payment methods.
What about payments through PayPal?
PayPal Checkout is not available in India, but our Razorpay Payment Gateway offers multiple secure payment options for international customers.
How do I complete my payment?
- Shop on our website and proceed to checkout.
- Select the Razorpay Payment Gateway at checkout.
- Complete your payment using your preferred international payment method.
Is my payment information secure?
Yes, Razorpay ensures that all transactions are securely processed with advanced encryption and security protocols to protect your information.
How will my international order be processed?
Once we receive your payment, we’ll confirm receipt and begin preparing your order for shipment.
How long will it take to receive my international order?
Delivery times depend on your location and shipping method. Most international orders arrive within 10-12 working days from the dispatch date, but please allow extra time for remote areas.
What if I need help with my international order?
For any queries or assistance, contact us at dearfriend@treeandpoetry.com or message us on Instagram. Our team is here to ensure a smooth shopping experience.